their manager

Yet, what if your manager isn’t the type to catch you at the right time, say all the right things, and provide specifically what you need?

Look Elsewhere to Assure You Get that Motivation

There are two ways to get that motivation, that appreciation, that support you need. Many people think someone else should be in charge of their atittude. But, there’s another method. That’s the method so few of us use:

Going inside.

We shy away from acknowledging our own efforts. Why? Perhaps your mom (as mine did) told us not to brag. It was unseemly to be immodest. 

Not about Bragging

Acknowledging yourself is not bragging. It is not only positive, it is absolutely critical to do if we are to be effective salespeople. We must use all the methods as our disposal to keep ourselves ‘up’, so we can be models for our clients–and those agents who look up to us. 

Going inside. Someone you can always count on.

When I was in college, I remember going sailing with a group of people. It was a gorgeous day. We sailed around the large lake, enjoying moderate winds. Then, about 6 o’clock, we decided to sail back to the dock. Problem. No wind. We had no choice but to wait for that wind to bring us back. (or use the little outboard motor, which the purest ‘captain’ was loathe to use.)

Frequently, we count on others to ‘sail us back to the dock of positive attitude’ when we’re down. Like the wind, though, they may not be there when we need them!

Draw a Different Conclusion

Actually, though, we have our own outboard motor onboard–our own minds. We have the ability to change our minds about things (especially we women, men say…). We have the ability inside us to re-draw a conclusion about an event. For instance, we managers get ‘down’ when the agent we thought we were going to hire went to another agency. We can look at it as a loss, or as an opportunity to learn from the experience. If we’re good at managing our attitude, we’ll call that agent to find out what attracted that agent to the other company–and learn from the experience.

See Up and Running in 30 Days and The On Track to Success in 30 Days System for Experienced Agents for many motivational strategies.

Who gets you ‘up’ when you’re down? What ‘tricks of the trade’ do you use to keep your attitude on an even keel?

1. Do the work.
2. Don’t argue.
3. Don’t make excuses for not doing your start-up plan.
4. Don’t tell the manager you’ve been in the business two weeks and you have a better way.
5. Do thank your manager frequently.
6. Do tell other agents that you appreciate your manager’s efforts.
7. Do tell other new agents you meet in other companies that you have a great manager.
8. Don’t bug other people in the office to find another answer because you didn’t like your manager’s answer.
9. Don’t change the Up and Running plan because you “don’t like it”. (You just don’t like lead generating, do you?)10. Don’t miss a coaching appointment!

I’d love to hear what you think of my ‘ten commandments.’ Are there others you think are important?

Managers: Why not make your own ten commandments and discuss them in your interview process. Then, turn the tables and ask the agent about his expectations of you and the office.

Agents: Before you hire on, get in writing exactly what your manager is going to do to assure your success, so you won’t have disappointments later. Getting agreement on what we both expect before we decide to work together is key to a happy partnership. The only surprises I want you and your agent to have after you start working together are good ones!

Side note: Managers: My belief is that you owe it to your agents to coach each one, regularly and professionally, in starting his or her business. That shows your 100% commitment to each person’s success.

Managers study how to attract and keep agents. They learn how to do recruiting presentations that they hope are mesmerizing to their candidates—so mesmerizing that they’ll say yes when offered a position in the company. They don’t rest on their laurels; they hone their skills so they’re better managers, trainers, and coaches. So, I’m going to turn the tables, and ask you agents: Do you know how to get the best from that manager? 

Turnabout is Fair Play

My eighth grade teacher, Mrs. Taylor, had wonderful sayings that she would drop on us at opportune times. These either kept us attentive or scared the you-know-what out of us! They included, “Time passes. Will you?” and “to each his own, as she kissed the cow.” (Well, some were better than others). The saying I’m remembering now, though, was, “Turnabout’s fair play”. In other words, if you mess with Mrs. Taylor, you will get the appropriate treatment! And, if you cooperate and get your work done, you’ll get appropriate treatment, too. So, let’s apply that idea to the relationship and expectations of agents and managers.     

What Did You Find Out in the Interview about What was Expected of You?

The real estate industry is the only industry I know that hires with a “trust me” from both the manager and the agent. No mutual expectations here, just promises! It may have worked in the past, but it won’t work in the future. A challenging market means we’ll have to do things differently. Right now, managers, make a list of what you expect—and have a right to expect—from an agent. Draw up a Mutual Expectations agreement. Go over that agreement in the interview. Get it signed. Doing it after you’ve hired the agent is way too late! (There is an example new mutual expectations agreement in Up and Running in 30 Days, the new agent’s business start-up plan).

Consequences of the Mutual Expectations Agreement

A note to agents: Are you worried you may not meet the expectations of your manager? Yet, you don’t know what they are? Here’s the time to find out. Some questions to ask:

1. How much money do you expect me to earn my first year (or this year)?

2. What other expectations do you have of me? (meetings, training, coaching, etc.)

3. How do you expect me to contribute to the office?

How to Work with your Manager

After you’re hired, you need to find out how to get the best from your manager. Here are the areas you need to explore with the manager:

1. How can I (the agent) get the best from you (the manager)?

2. How do you want me to report/give input/be accountable to you for my daily/weekly/monthly work?

3. How would you like me to interact with you? (call first/email first/get on your schedule)

4. What DON”T you want me to do? (What annoys you?)

5. What behaviors from me would make you think I am really committed to success in this business?

6. How will I get referrals from you (or, will you get referrals)?

7. How do you expect me to work with the other agents in the office?

Readers: What questions do you wish you would have asked to your manager at the beginning of your relationship?

Motivation on Steroids: How a Homeless Girl Got to Harvard

Khadijah Williams’s mother was last spotted living in a storage unit in Los Angeles. But, Khadijah isn’t living there. She’s on her way to Harvard. What an improbable—yet inspiring—story. For as long as she can remember, she and her family, consisting of her mother, and her sister, have drifted from one homeless shelter to another. Yet, she’s still not drifting. And, she’s not just graduating from high school, or getting an entry-level job, or going to a community college, she’s actually enrolled in Harvard. (Don’t get me wrong. It’s a terrific feat to go from homeless to a job, or to graduate from anything. But, Harvard?…..)

Where did Khadijah Get Her Tenacity? 

What aspects of Khadijah Williams’s life caused her to veer off the homeless, dependent path and toward higher education? Who inspired and motivated her?

 Five exceptional points stand out from her story:

 1. Hear the positive about yourself 

Someone told Khadijah she was smart. In the third grade, she scored in the 99^th percentile on a state exam. Her teachers told her she was gifted, and put her in special programs—even though her schooling was intermittent—and she moved schools constantly.

 Question: Are you able to block out the negative and focus on the ‘positive you’?

 2. Believe in your unique talents and skills 

Khadijah believed in herself because she believed what her teachers told her about herself—the positive.

 Question: Do you have the tenacity to turn the positive comments into unshakable belief?

 3. Seek out encouragement/inspiration from mentors  

Khadijah realized she couldn’t do it herself, and sought out organizations and mentors.

 Question: Do you seek out mentors who encourage and inspire you?

 4. Never give up    

Fueled by her belief in herself and the faith others had in her, Khadijah developed unbelievable tenacity to put herself into programs, stay in school, and ignored the taunts of the other students (you’re homeless, you can’t do this, etc., etc., etc.)

Question: How long are you willing to fail to succeed?

 5. Create your own environment  

Even though her mother and sister continue to live the homeless lifestyle, Khadijah has never blamed her relatives or her environment.

 Question: How good are you at putting yourself around winners?

 Yes. It’s a challenging market. But, if this homeless girl with absolutely none of the advantages almost all of us have can put these five attributes to work and step so very far out of her comfort zone, our challenges don’t look so huge, do they?

 Who/what inspires you? Let me know who and what inspires you .

Managers’ tip: Why not do this as an exercise with your agents? You’ll inspire them and re-light the fires of desire so they’ll be eager and enthusiastic to do what needs to be done to get back into the action.

 Read Khadijah’s entire article here.

Who’s inspiring you?

We’re Not Motivated by What We Think We Were…..

In his new book, Drive: The Surprising Truth About What Motivates Us, Daniel Pink lays out a persuasive case, backed by extensive scientific studies, about why the traditional ‘carrot and stick’ motivational methods just don’t work for us today. It’s especially true with real estate professionals. Why? Because we in effect work for ourselves. We have to be self-starters, initiators, and tenacious in our pursuit of our goals. That means we have to be motivated by things other than promises of material things.

Why Money Doesn’t Work as a Motivator

First, as Pink points out, money and/or material things are good short-term motivators. (Read MacGregor’s and Herzberg’s studies on short and long-term motivation). In fact, just take a look at the number of real estate agents who are motivated to visit an open house when there’s food! But, as Herzberg and others have pointed out, money is a lousy long-term motivator. You know that if you’ve tried motivating your kids with money—or threats (the carrot and stick).

I know. You’re thinking, “If I just had more money, I would be fine.” So, let me ask you, what are you willing to do to get that money? Lead generate more regularly? Make more sales calls? We all know that lead generating is the answer to that money problem. Yet, the vast majority of agents avoid lead generating as if it gave us some chronic disease! So, money is just not an effective long-term motivator.

The Best, Deepest, Strongest Motivators We Can Use to Motivate Ourselves

Pink shows, via extensive studies, that there are three driving motivators which we should put to work today to fire ourselves up, keep those fires lit, and achieve what we want to achieve. They are:

1. Autonomy
2. Mastery
3. Purpose

Questions to Ask Yourself to Fire Yourself Up

About Your Autonomy

Are you in charge of your own business, or are you waiting for someone else to tell you what to do?

Do you expect your manager to make you go to work, or are you self-directed and self-starting?

Are you disciplined in your business, so you can enjoy that autonomy?

Seth Godin, author of Tribes,  says about autonomy: The art of the art {of autonomy} is picking your limits. That’s the autonomy I must cherish. The freedom to pick my boundaries.

About your Mastery

Are you working just to get by, or are you consistently working to get better? What do you want to excel at? How does that translate into your business?

About your Purpose

What excites you so much you can’t sleep at night? Is there a way to translate that to your real estate business?

The desire to do something because you find it deeply satisfying and personally challenging inspires the highest levels of creativity, whether it’s in the arts, sciences, or business. Teresa Amabile, Professor, Harvard University

Webinar on Motivating Yourself/Others

More about effective motivation today: I’m doing a webinar on motivation for the National Association of Realtors on motivation–March 17, at 2 PM EST. Click here for more information.

Want expert, professional support and motivation? Check out our unique coaching programs. Click here for a complimentary consultation.