Why Tell Me Now?

Right now, I’m doing several things that I think will greatly impact the success of a new real estate agent. Here they are:

1. I’m making a new online version of Up and Running in 30 Days, to help new agents and managers assure that new agent gets started fast–doing the right things in the right order. I’ll be providing coaching, training videos, and accountability to show ultimate support for that new agent–and the broker enrolled in the program.

2. I’ve just been named New Agent Expert for a national real estate publication, which will interact with pre-license schools. So, I’ll have an opportunity to help agents prior to their coming into the business. 

3. I’ll be providing brokers with coaching so they can stay on track with their new agents, and assure that everyone has the same focus–success quickly for that new agent.

So, I have two questions for you:

1. What does the new agent need to know to succeed?

2. What does the new agent need to do to succeed?

To answer those questions, think of the successful agents you know. What did they do in the first 3 months of the business? What did they avoid?

Training: What new agent training helped you? What was useless? What ought to be there?

Coaching: Were you coached as a new agent? What was good? What was not useful to you? What do you wish someone would have told you?

Your Opportunity to Help the Industry

Okay. Here you go. Comment on this blog and help the industry, so we can raise the level of expectations of new agents, give brokers some guidance, and help consumers think well of us. Thank you!

Your Attitude about YOU is Much More Important than Your Talent or your IQ

Malcolm Gladwell actually said this in the chapter in Outliers about proverbs. Study after study shows that, if you have the big “T” (tenacity), and you believe you can do something, YOU CAN!

I’m a graduate of the University of Oregon, and I always read the alumni magazine. In a recent edition, there’s a fascinating study by a couple of physicists (sounds like those physicists just can’t stop themselves from studying this, that, and the other). They found that students with lower American College Test (ACT) or SAT scores could compensate through hard work. So, don’t let anyone tell you that you can’t achieve what you want to achieve. Unless you’re trying to become an NBA center, and you’re 5’ 10” tall, you CAN achieve great things in real estate.

By the way: Another study showed that IQ doesn’t pay a role in real estate success!

Tenacity is Key

Here’s my favorite quote by one of my favorite leaders, Winston Churchill:

Give In?  Never!

Never give in!

Never give in!

Never, never, never, never

- in nothing great or small,

large or petty –

Never give in except to

convictions of honour

and good sense.

– Sir Winston Churchill

Speech at the Harrow School

October 29, 1941

Achievement Can be Yours

Work the hours it takes. Be honest with yourself about your work ethic. Use my analysis, Time and Activities, to check that your hard work is really the work that counts. Take the attitude that YOU CAN. You don’t need great height or great musical talent to do well in real estate. You need the values that you already have: Caring for people, wanting to do right by them, and putting the client above your best interests. Now, go and have a great rest of 2012!

1. Get you to top performance fast. As a top producing agent, I learned how to put together and implement a start-up plan that worked. Then, I proved this plan works for others, as I used it to coach hun­dreds of new agents to success fast. Many of the new agents I hired and coached achieved top 10 percent status their first year in our company, which consisted of 400 agents, including those who had fifteen years’ or more experience.

Question: If you’re struggling, is your business plan helping you fail?

2.    Provide a top flight “performance plan.” More than experience and background has gone into crafting your start-up plan. I really learned how to craft a good performance plan as a musician and musical performance coach. (I started teaching piano at age 16, and taught private and group piano and ~ ute lessons in colleges for sev­eral years.) To learn to do something, you must have a structure that helps you perform correctly from the start. It must give you your next steps—in the right order. It must challenge you at the right times. It must teach you the principles so you can “go on auto” yourself.

*Big Idea: This performance plan is the basis for your career success— forever.

3.  Helps you consistently get better results. As a musician, I know that in order to get great performance fast, I need a way to measure what I’m doing and make adjustments. In music, we listen to our perfor­mances, usually with our coach, and evaluate to make adjustments. Then, we play it again with the bene~ ts of our evaluations. That’s how we get higher performance.

As a real estate coach, that’s what I do with my clients: help them look at their performances and make adjustments for higher performance results. So, another big differ­ence in this resource is that I’ve built in the measurement tools you’ll need to analyze your progress and adjust your activities to get the results you want. I haven’t just given you activity plans. I’ve given you the means to measure your results. I’ve given you the analysis tools to make adjustments. I’ve given you all the tools you need to become a master at self-management.

*Big Idea: Measuring what you do frequently propels you to higher results.

4. Get you a sale in 30 days. When do you expect to make your first sale (or a sale, if you’re slumping)? If you’re like the majority of new agents, you expect to make a sale in your first 30 days in the business. I discovered those expecta­tions when I did a survey of hundreds of agents who had under three months in the business. (The results of that survey are in Become Tomorrow’s Mega-Agent Today! ) How­ever, most new agents don’t achieve that goal. In fact, about half the new agents who start their careers in any year leave the business that same year! Not only do they not make a sale fast, they don’t make enough sales to stay in the business.

So, if making a sale your first month is your expectation, you need a start-up plan that gets you into the sales game fast and has you talking with (and working with) many people Protect you from adopting the habits of failure. As a new agent, I honestly didn’t know why I was succeeding, but as I began observ­ing the activities of low-producing agents, I noticed they spent most of their time previewing properties to “know the inventory.” They also spent a signi~ cant amount of time in class learning interesting things. They also spent less time on the job (National Association of REALTORS^® statistics show successful agents spend many more hours on the job). In contrast, my primary priority was finding and showing homes to buyers. I, too, viewed plenty of homes—but took genuine buyers with me to see them.

Contrasts of Low-Producing vs. High-Producing Agents

I started contrasting the low-producing agents’ plans with mine (although low-producing agents say they have no plan; what they did last week was their plan). My plan was to find and show people homes. Sell as fast as you can! I finally fig­ured out that most new agents avoid the actions that require sales skills. They avoid rejection. They naturally do the activities that are easy: preview homes and sit in class!

*Big Idea: Slow starters do activities that allow them to avoid rejection, but also have a low fi nancial payoff . If you want to start fast, you need a fast start-up plan.

These principles are the foundation of Up and Running in 30 Days. Or, if you’re an experienced agent looking for a shot in the arm (or a kick in the pants), take a look at the On Track to Success in 30 Days System for the Experienced Agent. Either program will get your priorities right and put you back on the track to your goals.

New agents need to be focused on business development—not training

Another stunning finding from the research was that 62% of the new agents expected to get a check in their first sixty days in the business!  They expect to hit the ground running.

To do this, the new agent’s focus needs to be on business development, not on training. Normally, companies put the new agent into a ‘curriculum based’ program to tell them everything they’ll ever need to know about real estate. Unfortunately, the new agent thinks that all that knowledge equals success in real estate. That’s wrong.

Creating Success, not Useless Knowledge

New agents create early success when they focus on a business start-up plan that contained heavy business-producing activities. If you’re a new agent, you have to develop the mental toughness to ignore information that’s not critical to your business production. If you don’t, your money will run out before you learn everything! (Give it up; you’ll never know everything!)

Your expectations may vary from your manager’s expectations of you.

If the new agent expects high earnings fast, what did his manager expect from him?  71% of the new agent respondents from the survey didn’t know.  They hadn’t asked, and the manager, in the interview, had not volunteered to share any management expectations.

No News is Good News?

71% of the respondents didn’t know even the minimum expectations of their managers–the minimum production standards they would have to meet to have their contracts renewed the second year (or  to be retained during any start-up period). To assure that the new agent and manager see ‘eye to eye’, both parties need to agree on mutual expectations in writing prior to hiring on.

Not only getting the ‘what’ in writing, but the ‘how’. Even agreeing on minimum activity and production standards doesn’t assure that the new agent will meet his goals with the full support of his/her manager. The new agent needs to see the ‘how’—exactly how that manager will coach the new agent to quick success. If you’re a new agent, you need to see the exact business activity plan* that you will be coached to. You also need proof that the plan has worked with others in the past to deliver the results you expect of yourself your first month, quarter, and year in the business.

Matching expectations assures no surprises and gets planned results. Take the wishing out of business expectations. Both new agent and manager need to get expectations in writing, agree on a business start-up plan, and start working together with mutual accountability to partner in great results. Your manager must be accountable to coaching you on a regular basis with a proven business start-up plan. You, the new agent, must be accountable to do the activities in the plan. Together, you will achieve your mutual goals.

Do YOU have a start-up plan?

If you’re under 2 years in the business, I’ll bet you don’t have a business start-up plan. Yet, you need one! Check out Up and Running in 30 Days. I promise you’ll get your business on track to exceptional success, as have thousands of other new agents who follow the plan.

www.realestateratingz.com

www.incredibleagents.com

www.zillow.com

These are agent feedback sites. You’ll see the good, the bad, and the ugly. In fact, you’ll be stunned, I think, at the impact a testimonial has in writing—on the net. This is a huge trend: Clients providing feedback that can be accessed by everyone. Now, even Realtor Associations, like the Houston Association of Realtors, is regularly surveying members’ buyers and sellers for feedback. Expect this trend to get bigger quickly.

Two New ‘Players’ in the Agent Information Business

In addition to the sites I told you about above, Bank of America and USAA are getting into the ‘information about agents’ business. Check them out, too.

It’s So Easy to Stand Out from the Crowd

You don’t have to be a top producer. You don’t have to be a technical genius. All you have to do to succeed is to put yourself in your customer’s shoes and think,

“How would I like to be treated? How would I like to be answered? What makes me trust a person? What makes me walk away from the product or service?” You’ve got it. You’re on your way to a stellar reputation and business.

Survey, Survey, Survey

Are you surveying right now? Would you like a copy of my survey? If so, click here. Let me know how it works for you!

Question: Why are agents afraid to survey? Studies show that only about 10% of agents actively and regularly survey.

Why meeting buyer qualifying criteria is important: Buyers today have many choices of how to find homes. You need to create competitive reasons to help buyers choose you.  It will save you time and money. And, if you’re a newer agent, creating solid reasons to help buyers choose you will increase your self-confidence 200%.

Five Critical Questions Buyers Should Ask Agent ‘Candidates’

Here are five critical questions I believe buyers should ask agents to assure they have a ‘match’ between what they are looking for and what the agent provides. In addition, I’ve added what I believe buyers should look for in the anwers (that means that we agents must be able to qualify on these terms):

1. “Is selling residential real estate your full-time career?”

My advice to buyers: Listen to be sure the agent specializes in residential real estate. You want someone selling homes for a living, not apartment houses. Listen to see if this is the agent’s full-time career. Ask additional questions if the agent’s answers need more clarifying.

2. “How many homes did you sell last year?”

My advice to buyers: You want someone successful; that means, at minimum, the agent sold homes to buyers at least six times in that year.

3. “How long have you specialized in residential real estate in this area?”

My advice to buyers: Be sure the agent has been working in the area where you want to purchase for at least six months, so you know the agent has expertise and interest in that area.

4. “Describe the work you do in our price range and area.”

My advice to buyers: Listen to be sure the agent zeros in on the area and price range you need. If the agent says, “I work anywhere with anybody”, that agent may not be for you, for he may be trying to cover too much ground to know very much about specific areas.

5. “Tell us how you will work with us.”

My advice to buyers: Listen as the agent describes the buying process, as he views it. Does it reflect what you’re looking for?

Agents: Think These Criteria are Too Tough?

Did some of those questions and my advice to buyers make you defensive and argumentative? That’s because we agents tend to look at things ‘inside out’ (from our perspective). Instead, pretend you are a discriminating buyer. You’re going to spend $60,000 on a car. What kind of customer service do you expect? Now, think in terms of the real estate buyer. What kind of service should a real estate buyer expect?

Newer Agents: Panicked Because You Think You Can’t Qualify?

Relax. You don’t need to qualify on all terms. But, you need to have answers and explanations ready so you can provide buyers reasons to work with you.

 Advice: Educate yourself so that you are as well-prepared to help a buyer as an agent who has sold 100+ homes in his/her career.

Sound off! What did I miss? Are some of these questions too tough? What do you think?

Complimentary Sales Webinar with International Speaker

Master Motivator Verl Workman helps you get your year started off right.

This action packed 1 hour webinar is like a private consulting session with one of the industry’s top coaches and mentors.

Verl will take you step by step through how to build your business plan and achieve your financial goals.  Using the 3 Ts:  Technology, Training, and Trade Secrets of the top performers in the world, Verl will show you how to make 2012 your best year ever in real estate.  Invite your friends, partners, teams and entire companies to this event. 

When: Jan. 19

Time: 1:30-2:30 PM, PST

What: a webinar

To register:  https://www3.gotomeeting.com/register/289780334

Most agents tell me they did not receive a job description when they started in the business (or in the interview). If not, why not? In my last blog, I discussed the fallacy that agents should start out as ‘independent’ business people. Now, I don’t mean they shouldn’t take responsibility for their actions and success. I mean that we shouldn’t abdicate our responsibility to teach, train, and coach them so they become great salespeople (so they can become independnet).  Besides not having skills they need to succeed, they usually don’t even know what the job is!

Poor Job Descriptions Abound

As I teach management courses nationally, and speak nationally, I see many examples of poorly thought-out job descriptions and activity plans. What do you think is a poor job description? Take a look here.  ( a preview is to the right).

Why do you think I regard it as a poor job description? It’s not:

Prioritized

Some of the activities don’t result in success

My conclusion: This job description was written by an academic who had never been successful in real estate!

Abdicating  Leadership Responsibilities

Part of that abdication of management responsibility, I believe, is managers not providing a prioritized job description to agents. Notice I said ‘prioritized’.  Which activities should the agent start with? Which are important to be successful? Which are less important?

Before I share my job description with you, please write the job description you believe is the one you follow. Is it helping your hurting you prioritize your most important activities?

My Prioritized Job Description

Now, take a look at the prioritized job description I developed as a foundation for the new agent’s start-up plan,  Up and Running in 30 Days. How does yours differ? What does your job description say about what you think is important? Are you gaining as much success as you should? What does your job description and business plan have to do with those results?

For a printable copy, click here. 

Get that job description refined. Talk to other agents to assure it’s the job description that reflects how you want to work. Compare that job description to what you actually do every day. How close can you come to your job description in your everyday execution? Now, you’re getting much more effective and efficient.

Getting the guidance you need to succeed: If you’re a new agent (under 1 year), you need Up and Running in 30 Days. If you’re a seasoned agent, you need The On Track to Success in 30 Days System. Why not assure you have a better year in 2012?

Whether you’re new or in business for decades, read on. You may be deluding yourself about your path to success.

There are many skills required in this business that people new to it just don’t have. Yet, too often agents believe all they have to do is to start in this business and go to training. They will be successful. Then, when they start failing, they can’t figure out why. In this blog I’ll name 3 qualities and skills you need to develop fast. My question to you is: How are you going to develop or refine them?

Skill # 1: Time management

Most people go into real estate from a field that required them to show up on time, do specific work, and work for at least eight hours. If they didn’t fulfil the minimum requirements of the job, they were fired. Understandably, many people don’t like to work under those strictures. So, they go into real estate where they can name their own hours, work at their own speed, etc. etc. The problem is, with many, that they don’t understand that working at their own speed many be working at a failure speed.

My question: How are you developing your time management skills? Did you bring them from your former business? (Most agents don’t).

Skill # 2; Being accountable to a plan

When I was regional director for a very large international franchise company, I found, as I screened them,  most potential owners and managers had never had anyone hold them accountable. In fact, there was a negative feeling about being held accountable. When you have a ‘boss’, you are accountable to that work plan and to your boss. In real estate, we’re so careful not to step over the boundaries of the independent contractor concept, we rarely hold anyone accountable to anything. The result: Most people never know what the job really is, and whether they are on track to attain their goals.

My question to you is: Who is helping you be accountable for your own success? Who is your coach? (And don’t tell me it is YOU…..)

Skill #3: Implement a plan of action.

It is just amazing to me the kablooey plans of action out there. In another blog, I’ll show you why most of them lead to an agent’s failure. Most of the time, in fact, an agent isn’t provided a plan of action. He/she is just told suggestions or 50 ways to do something. The result: The agent has no idea how to prioritize activities and proceed. He has no idea whether what he is doing every day actually is leading him toward a goal.

My question to you is: Do you have a proven, prioritized plan of action and are you executing it?

So, after I’ve given you 3 skills agents need to succeed, what do you think? Is real estate an ‘independent’ or dependent business? I believe it needs to be a ‘dependent’ business at the beginning. That is, I coach the new agent as he/she starts his/her business. I am the leader. The new agent is the follower (or the struggling agent). There is the dependence. Once the agent ‘has it’, I step back, and become more of a consultant. Have you been a successful follower, so you can learn the business right? If so, why not?

If you haven’t read the great book,  Outliers, get it and read it now. One of the great lessons in the book is that no one succeeds alone. In later blogs, we’ll talk about the ‘community’ it takes to help someone be successful today.

Give me your feedback on the ‘independent’ or ‘dependent’ concept. What do you think?

Getting the guidance you need to succeed: If you’re a new agent (under 1 year), you need Up and Running in 30 Days. If you’re a seasoned agent, you need The On Track to Success in 30 Days System. Why not assure you have a better year in 2012?

1. You don’t have a sales history to review (a large part of the business planning process). You don’t have a frame of reference.

2. You don’t have a need to think out 3-5 years.

3. You don’t have a need to make complex marketing plans.

What you do need: A prioritized business start-up plan. If you don’t have that, you will do meaningless activities like:

• get organized–all day
• attend classes–all day
• preview properties–all week
• observe others–all week
• do research and follow-up

A friend of mine observes that agents who fall into this action plan seem to be “getting ready to get ready”.

The very dangerous thing about agents creating a daily plan without good business-start-up principles, is that they create habits of failure. In effect, they created their own start-up plan—one that assures low production.

Dump that Long-Term Plan and Look at your Start-Up Plan–If You Have One Why not rate your plan now to see which path you are on? Simply add up the number of hours you spent last week in the activities above. Now, add up the sales producing activities (lead generation, showings, listing presentations, sales, and listings gained). Which of the categories has the larger time block?  What does that tell you about the job description you have created? Is it a job description that leads to sales?

Attributes of an Effective Business Start-up System

So, then, what is an effective business start-up plan? And, what else do you need? An effective business start-up plan has these attributes:

1. An organized activity schedule that has certain activities prioritized first, so you can manage your time effectively—throughout your career

2. A schedule that has certain activities scheduled secondarily—and why—so you don’t teach yourself to be a failed agent

3. A road-map for a continuing plan, so you can continue growing your business to the next level. (These are all attributes of Up and Running in 30 Days, the new agent’s business start-up plan).

Plan must be integrated with training and coaching. But, that’s not all you need. You need integrated programs with a skilled coaching professional (it can be your manager, or an outside coach), to help you implement successfully.

When to Switch to a Bigger Business Planning Process

1. When you’ve completed 8-12 transactions in a year (now you know how to organize and implement your prioritized day-to-day activities)

2. When you have a track record so you can review your previous year to see patterns and make changes

New Business Planning Series

If you’re unsure how to start your plan, if you don’t see the benefit of planning, I’ve got some answers for you.  I’ve been working on business planning for years……and I’ve just come up with a series that I think answers questions like, “How do I get started? How do I know what numbers to put in? How can I make my plan useful?  How will I know that it works?”

I call this big program Come See 2012: Beyond the Basics of Business Planning. In it, I’ve created 2 webinars to walk you right through the planning process. I’ve made it simple and straightforward–but not so simple it won’t work!  Along with that, I’ve provided the most updated versions of my planning documents–15 of them!

In addition, I’ve added several bonuses:

• From the Coach: 53 Pointers for your Business Plan
• Biggest Marketing Dos and Don’ts
• Especially for teams: How to use the planning process to teamify and inspire

All for a VERY affordable price of $79. Why not let me walk you through the process, provide inspiration, and confidence that your plan will work to give you a great 2012? Click here for more information and purchase.

A recent study showed that shrinking commissions was the largest problem perceived by top producers.

I was asked to do a presentation on real estate trends and their impact on real estate professionals for the National Association of Realtors’ Mid-Year Convention. So, I did lots of research. The presentation is called “The Drumbeat of Emerging Trends”. In it, I explore the five most important trends affecting real estate right now.

In this blog, I want to share with you how to assure your commissions don’t shrink.

After all, if you’re a committed agent who invests monetarily and emotionally in a long-term career, you deserve the commissions you want to charge.

What it Takes to Preserve the Commission Levels you Want 

There are two things you can provide that more than earn your ‘generous’ commissions (and that a computer search can’t do for a buyer or seller):

Expert consulting

Expert negotiating

Becoming that ‘Value-Added’ Consultant and Negotiator

There are some specific steps you can take to provide truly deliver immeasurable value to your clients. Here they are:

1. If you haven’t taken interactive, tough, to-the-point consulting and negotiating workshops, do so now. Unfortunately, most agents aren’t trained consultants or negotiators, so they’re missing the opportunity to differentiate themselves from other agents—and impersonal web-based services
2. If you don’t use a written questionnaire to interview prospective buyers and sellers, get and starting using them now.  (see The Complete Buyer’s Agent Toolkit and Your Client-Based Marketing System for comprehensive consulting tools)
3. Regularly survey your clients, at least at closing, to find out how you did—and keep refining your buyer and seller systems based on client feedback

Surveys Now on the Web for the World to See 

A huge trend: websites have been created that feature surveys from real estate clients. The client has been feeling let down by agents, and now can either vent or brag! Take a look at

www.incredibleagents.com

www.realestateratingz.com

www.zillow.com

Ask yourself: If I were a client, what kind of feedback about an agent would cause me to want to work with her? What would cause me to avoid this agent? Some of the client surveys you’ll see on the site are awe-inspiring—and some are exceptional for entirely different reasons! 

Down to the Wire 

I believe that, very soon, companies will be either full service, generous commission companies, with dedicated, career-focused agents, or limited service, “less generous” commission companies. Which level of service (and fee structure) will you offer?

What education, training, and skills are you going to build into that business plan to assure you are the professional of choice–and worth every penny of what you want to charge?

New Business Planning Series

If you’re unsure how to start your plan, if you don’t see the benefit of planning, I’ve got some answers for you.  I’ve been working on business planning for years……and I’ve just come up with a series that I think answers questions like, “How do I get started? How do I know what numbers to put in? How can I make my plan useful?  How will I know that it works?”

I call this big program Come See 2012: Beyond the Basics of Business Planning. In it, I’ve created 2 webinars to walk you right through the planning process. I’ve made it simple and straightforward–but not so simple it won’t work!  Along with that, I’ve provided the most updated versions of my planning documents–15 of them!

In addition, I’ve added several bonuses:

• From the Coach: 53 Pointers for your Business Plan
• Biggest Marketing Dos and Don’ts
• Especially for teams: How to use the planning process to teamify and inspire

All for a VERY affordable price of $79. Why not let me walk you through the process, provide inspiration, and confidence that your plan will work to give you a great 2012? Click here for more information and purchase.